Noisy guests

[Chelle0]

Hi all,

I've started hosting not so long ago and have come across my first noisy group of guests. 6 guys and 1 lady and all about mid 20s. I spoke to them last night as the neighbors complained 2 nights ago that there was noise on the balcony until 3am. Now we received another complaint from the neighbors that there was noise until 2am. My house description clearly states no parties and that it is a family friendly neighborhood. I'm planning to go and talk to the guests again. If I get another complaint about tonight, what can I do as a host? They leave Sunday morning (so have 2 more nights in the house). 

Thanks for any tips!

 Michelle

[Stefan-and-Elza0]

I think also that Airbnb is lenient on guests and on many occasions I did not feel supported when dealing with disrespectful guests. We are in a tough spot as we need good reviews and you never know what you get if a guest you needed to ask several times not to be loud or to respect your house rules just isn’t doing it. I have guests now who caused neighborhood uproar and when I called and texted to keep it down played dumb and told me they were inside- not outside, not making noise. We are going to purchase a noise controller which will connect with Airbnb so the guests get immediate feedback. 

[Christina715]

What is a noise controller and where do you get one? 

[Mike1175]

We have been with BNB for six months and had 3 noisy groups. We now do not accept bookings from 7/8 adults ,as our seaside holiday home is set up for family holidays, and not groups wanting to socialize and party.

This is made very clear in our property description as well as house rules.

How do we gain more info. from a guest about their intentions before acceping a BNB booking.?

By declining the non family group booking requests we are loosing potential revenue.

[Mercy33]

Noisy room