Non member guest

[Leslie-And-Jerry0]

An airbnb member "P" with verifications and reviews booked our unit. This morning she emailed me and also called me to say they were coming down from a weddingup north. We discussed her arrival time of 4-5 pm.

At 3 pm P's cousin and husband showed up at our place. To spend time until P arrived they implied, I walked them around our property and through my home.

Then I took them up to the unit (1 bed, 2 guests) so they could wait for P and we spent more time visiting. I left them there and went back down to my house while I waited for P to arrive so I could orient her to the unit. Two hours later the cousin and husband came to my house and told me P was meeting them at a restaurant. At this point P's cousin wanted to clarify that they were staying in our unit, not P.  P and her husband were staying else where =  I may never meet P. This was news to me!

The cousin and her husband are very nice people, so I asked them for their full names, phone # and email address. I wasn't going to ask them to stay elsewhere (P rented our unit for them for the cousin's round birthday), but we feel decieved because we accepted P's verifications and reviews to stay in our unit. She didn't communicate that she wasn't the party who was going to stay with us.      

[Ed-and-Hugh0]

You should definitely report this to Airbnb. Guests are not supposed to do this.

[Cheryl41]

I can't find how I can ask / report something to Airbnb ? 

[Cheryl41]

********* Member requests reservation for herself. I accept.  Afterwards, she mssg's me:

"I just realized that I must have missed making the original reservation for 2 people because it states that it's for 1 guest. That was my mistake. I apologize for that."

********** Now weeks later she send me this message:

"I booked your Gazebo Room for my husband and myself. Our plans have shifted a bit and I won't be able to make the trip with him. He is not an Airbnb member, as I am the one who uses the service the most. I want to be completely open with you about our change in travel plans and I want to check with you to see if it's still okay with you to keep the reservation under my name. I am disappointed that I won't be able to go on the trip, as your Gazebo Room looks so charming! Thanks for your consideration."

So.....Husband is booked under wifes membership. Is this legal & covered by airbnb insurance? 

The reason I ask here is because I can't find any direct way to communicate to Airbnb (?) 

********** Can anyone also clue me in on how to do that, please?  I thought I contacted them once (maybe not?) but now can't find the portal to their inner sanctum!

Thanks a bunch for any help here!

Cheryl

[Allison2]

It's up to you, but 3rd party reservations (which is what this becomes when the booking person isn't going to actually stay) are a violation of Airbnb terms of service. It sounds like the guest realizes this and is asking how you'd like to handle it.

You can ask her husband to make an account & then ask Airbnb to transfer the reservation - I've heard of that working out. Otherwise they can cancel and rebook under his name, but they lose the amount paid for Airbnb's fee.

You can also keep the reservation as-is, but the Airbnb insurance, which is iffy even when you follow all their policies, probably wouldn't cover you if something happened.