I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
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We are in Mexico where it frequently happens that a person books an accomodation for one and then after the confirmation five show up. The same thing just happened after an airbnb booking. I guess the only option is to complain to airbnb.
David
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@David4025 What you need to start doing is to message the guests when they book or request to book, confirming that there is only one guest coming. "Hi XXX- I see you have booked for only one person. If there will be more than just you coming, you will need to change the guest count to accurately state how many people are in your group. No one who is not listed on the reservation will be allowed to enter the premises, so we need to make sure it's all correct now, so you won't be inconvenienced on arrival."
If they still book for 1 , and show up with more, you simply refuse them entry, they are trespassing. Or, as Kelly says, amend the reservation, charging for the extra guests, and make sure they officially accept it before allowing entry.
A friend here told me his property manager found 17 people staying in his house that had been booked for 6.
I'm not sure why you think you have to put up with this.
@Ian-And-Anne-Marie0 I’m only seeing the option to accept or decline. So strange. I’ve seen the option for special offer before but not with this one.
Is it an Instant Book? Possibly can't be changed. Probably best to contact Airbnb if any changes need making at this point.
Hello everyone, I am a newbie ABNB host, had an instant booking for 6 people and 12 showed up at the door, including 6 kids (doorbell camera) Had already generated a code for them to enter since, I don’t live there. My listing clearly indicates we can accommodate up to 10. And there is additional charge for any extra guests after 6. Don’t want to get bad reviews either. Please let me know what should I do?
Just started on this business. My first guest was a female, booked herself stating she is attending her husband military event. On the date of check-in she texted me and said her husband was on his way to check in and get the keys. I immediately question her; about her 1 guest booked.. and she stated that my account allows 2 people max and she was on her way. Looking at my surveillance cameras; she never showed up it was just her husband the entire time. Is this allowed? Can someone else book for someone else who doesn’t have account? Should I report it her to Airbnb?