Number of guests changes after booking

Answered!
David4025
Level 1
La Manzanilla, Mexico

Number of guests changes after booking

We are in Mexico where it frequently happens that a person books an accomodation for one and then after the confirmation five show up. The same thing just happened after an airbnb booking. I guess the only option is to complain to airbnb.

David

Top Answer
Sarah977
Level 10
Sayulita, Mexico

@David4025  What you need to start doing is to message the guests when they book or request to book, confirming that there is only one guest coming. "Hi XXX- I see you have booked for only one person. If there will be more than just you coming, you will need to change the guest count to accurately state how many people are in your group. No one who is not listed on the reservation will be allowed to enter the premises, so we need to make sure it's all correct now, so you won't be inconvenienced on arrival."

If they still book for 1 , and show up with more, you simply refuse them entry, they are trespassing. Or, as Kelly says, amend the reservation, charging for the extra guests, and make sure they officially accept it before allowing entry.

A friend here told me his property manager found 17 people staying in his house that had been booked for 6.

I'm not sure why you think you have to put up with this.

View Top Answer in original post

19 Replies 19

@Ian-And-Anne-Marie0 I’m only seeing the option to accept or decline. So strange. I’ve seen the option for special offer before but not with this one. 

@Valeska11 

Is it an Instant Book? Possibly can't be changed. Probably best to contact Airbnb if any changes need making at this point.

 

@Ian-And-Anne-Marie0 Ok. I’ll contact them. Since it’s not an instant booking. 

Hello everyone, I am a newbie ABNB host, had an instant booking for 6 people and 12 showed up at the door, including 6 kids (doorbell camera) Had already generated a code for them to enter since, I don’t live there. My listing clearly indicates we can accommodate up to 10. And there is additional charge for any extra guests after 6. Don’t want to get bad reviews either. Please let me know what should I do?

Just started on this business. My first guest was a female, booked  herself stating she  is attending her husband military event.  On the date of check-in she texted me and said her husband was on his way to check in and get the keys.  I immediately question her;  about  her 1  guest booked.. and she stated that my account allows 2 people max and she was on her way.  Looking at my surveillance cameras; she never showed up it was  just her husband the entire time.  Is this allowed? Can someone else book for someone else who doesn’t have account? Should I report it her to Airbnb?