I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Reading many posts in the topic on the following link:"Uneasy when I receive a request" - The OP feels uneasy because Airbnb does not display inquiring guest´s picture before booking.
https://community.withairbnb.com/t5/Hosting/Uneasy-when-I-receive-a-requst/td-p/1010630
The main points and criticizm that I have notice it was:
1- Many offsite hosts who has Instant Booking ON (the ones that has entire space to let, including me) think that guest pictures are not essential.
2- The main concern with guest´s picture comes from hosts that share their home. Certainly it makes sense based on their presented motives. I give them reason.
My suggestion is:
One Airbnb - Two different policies for 2 different types of hosts!
Airbnb should always display the guest´s picture to the hosts that offer shared space, if they opt in for this.
My second suggestion is:
Hosts that share their home should suggest this 2 different policies via feedback to Airbnb.
yea... but what if they don't meet my IB requirements so they have to request, communication is one line practically nonexisting and there is no profile picture? Based on what should I accept them? So I decline... and then they wake up and send me a message something like: " Oh, what I did wrong? I am new on Airbnb.... I am 65 y.o. professor traveling with my 85 yo. parents ... visiting family... blah blah...." and then I feel bad and she has to request again so I can accept...
AAhhh... waste of time... if I could have seen her profile picture I would accept her immediately 😞
@Sarah977 @Branka-and-Silvia0 @Cathie19 @Gordon0 @Helen in Bristo
Sometimes appearance can be deceptive.
One of the worst guests I have had it was a man from Montreal, the city. He had a photo of his face on his profile, he was somewhat old, had good appearance and said he was a "good person". In the picture he appeared to be less then 60 yo, in person he appeared to be about 70 yo or more.
In the morning, on the second day of his stay, he broke the glass door of the shower box and he was partialy drunk when I arrived there to see what was going on.
If it was not enough, the door man said he used to return drunk and staggering to the apartment every night in the company of prostitutes.
He caused lots of problems and had a profile that passed the image he was good person.
In the message he sent me when he booked using IB, he appeared to be a serious persons and he said he would be in Rio to work.
Having no picture to me is not a problem.
Having few words in the profile to me is not a problem.
However.. I see a yellow flag when someone flatter himself, describing himself as "good nature", "very serious person" and whatsoever.
In my country there is a saying - "Do not trust in someone who boast about being perfect or that have no flaws".
@J-Renato0 That is my life experience, too. Good people don't feel the need to tell you they are good. You see that by their actions.
One of the worst experiences I've had is with a little cabin next door to me that I rent out on a long term basis (no Airbnb) for the out-of-country owner. This works well for both of us, as she trusts me and I have input in deciding who is living right next door to me. I rented the place 2 seasons ago to a young woman who presented herself well, was super friendly, etc. I had shown the place to a couple of other people, and while they said they'd love to live there and it was super cute, they said it just wasn't big enough for all their stuff. The place is fully furnished, it's a tiny studio cabin, and there is no storage space, so whoever lives there needs to be a minimalist.
So I rented her the place, and she proceeded to arrive with truckload after truckload of stuff. She had the cabin so crammed with her stuff that was literally no room to walk around, just snake through the narrow spaces. On top of that, she was super dirty. At one point I told her that it looked like five 15 year old crackheads were living there and that if that is the way she lives, she'd have to start looking for another place. She assured me that she was just "sorting things" and that she was going to be taking a lot to the second hand store and the dump. Nope. She lived like that in there for about 9 months. Then she asked if she could leave her stuff there for the summer while she went to the US. The owner and I discussed it and decided she could pay 1/2 the normal rent and leave her stuff there on the condition that it was all packed up neatly so it could be easily moved, as there were renos that had to be done inside. Also she had to leave it super clean, just like it was when she moved in.
She assured me she would- then 2 days before she was ready to leave, I saw that NOTHING had been packed up, NOTHING had been cleaned. She assured me that a friend was coming to help her, told me not to stress out, gave me hugs and kisses and told me she was a really good person.
She left it a pigsty, I spent 2 days cleaning a 4 mtr x 5 mtr cabin and took loads of garbage to the dump. She had given me only half the rent for the summer, assuring me she'd send the rest. She never did. I removed the only expensive items she had- 4 surfboards and big toolbox full of tools (belonging to her boyfriend) and we hid them in a friend's garage. Sure enough, she came back with all kinds of excuses why she couldn't send the money, still didn't have it. Told her to get all her stuff out of the house and she'd get her surfboards back when she came up with the rent for storing her stuff for 3 months longer than she originally said with no payment.
She kept assuring me that she was a good person. I told her good people don't behave like she does, that she is delusional. 2 months later, she finally came up with the money owed when her boyfriend showed up in town and wanted his toolbox back and 2 of the surfboards that were his. But before that, she had the gall to email the owner asking her to just forgive all the rent owed, because she was poor and a really good person.
When I gave her back the boards and box, she hugged me and told me again that she really is a good person.
i m a host, I got robbed recently because of this "doesn't displayed photo before accepted " because before accept the guest you only can count on fews words, after accepted i found out the guest picture was totally blur (the computer effect montage), that means the airbnb scanning system never can work on it, but it already too late, because once you accepted is strictly refuse, so finally i got the thief broke inside my apartment, here i m strongly recommended airbnb can change it back display the photo, because is not fair also, the guest can see the host but the host couldn't
@Pui-Shan0 Many hosts are distressed about the no profile photo policy and are making sure Airbnb gets bombarded with feedback about it. I'm so sorry this happened to you.
But you didn't get robbed because you couldn't see a photo of the guest, you got robbed because this person is a thief. "You can only count on a few words" is up to you. I message pretty extensively with guests before approving their booking and I don't use IB, guests have to communicate with me before booking. And you can state in your listing that you require a clear face profile photo and if the guest doesn't have one, tell them they need to provide, as well as checking ID when they arrive.
I agree that Airbnb is doing all it can to make it easy for anyone to book and leaves hosts unprotected. So do all you can to protect yourself.
If you were concerned about the photo you could have asked the guest to upload a clear profile photo @Pui-Shan0 and if they din't you could have asked Airbnb to cancel the booking.
You didn't get robbed because they guest didn't upload a clear photo, you got robbed unfortunately because you had a guest who was a thief.
I absolutely agree! My husband and I were just discussing how unsafe we feel knowing someone can book and stay under the same roof with us and we have no idea what type of person is coming. You don't see the picture until too late. If you cancel the reservation because you are afraid you will get fined and lose your super host status for a year. So harsh! So giving the message that airbnb does not care about their hosts anymore.