Over charged

Yiren0
Level 2
Andover, MA

Over charged

The price per night before booking was $69 ( in the screen with red ‘book’ bar, it had correct calculation, $69 per night x 4   $276) .  After booking, the receipt showed a different rate

$85 per night x4  $340.  

The host sent me the copy of their receipt, which shows $69 per night x 4  $340.  

It is an incorrect calculation, $69 x 4 = $ 276.

 

Of course, there are separate lines for cleaning fees and service charges.

 I have been communicating with Airbnb customer service person for two days. But she thinks probably that change is due to additional tax, but could not tell me for sure.

3 Replies 3
Emiel1
Level 10
Leeuwarden, The Netherlands

hello @Yiren0 ,

What is the direct link to the listing you booked ?

Best regards, Emiel

Yiren0
Level 2
Andover, MA

Just on the regular Airbnb site.  

Rene-and-Zac0
Level 10
La Quinta, CA

@Yiren0 We like to see the direct listing you are talking about so we can check it out ourselves and see if the same thing happens to us when we try it.