Over payments from Airbnb

[Alihan0]

We have been receiving the payments without any problems until November, but now it seems we have been receiving some over payments. 

We have received the following payments in November:

3635,21 TL on November on 06th (equivalent of 570 Euros - this amount disappeared on the system now)

4212, 94 TL on November 11th (system does not show the equivalent amount of Euros and this amount  also disappeared on the system now)

6380,95 TL on November 12th (equivalent of 1004 Euros) 

Indeed, the amounts received exceeding the total payment amounts expected. We guess Airbnb making us duplicate payments for some reservations, but we are not able to match them as some payment details explained as above are not available in the system now. 

We kindly as some one from Airbnb Finance Department to solve out the problem. 

Thank you for your kind helps in advance.

Alihan Gullu..ths

[Lyn3]

Hi @Alihan0 This is really odd!! A previous post by @Long73 reports that overpayments have been received by them, too!!

What’s going on ?

[Long73]

Thank you for mentioning. 

I finally get their email just a couple of hours ago. Content and solution is as below quoted. What a glitch!

Hi Long,

We mistakenly sent you some duplicate payouts totaling ₫13851600 between November 7 and November 11, 2019. To settle up, we’ll deduct the amount you were overpaid from future earnings.

Deductions will show up in your Transaction History as resolution adjustments. You don’t need to do anything, and we’re sorry for any inconvenience.

[Alihan0]

Hello Long,

I am happy to know that they contacted with you and the problem is solved. I hope they will contact with me too. may I ask if you sent your request to them through the conversation platform here or did you use some other ways or e-mail etc.?

Thanks for informing. Have a great day !

Alihan..ths

Istanbul, Turkey

[Alihan0]

Hello Lyn3, 

Thanks for your reply. I am not really sure, but I hope they will find out the problem and solve out ASAP. Otherwise, I may have serious problems with my taxes 🙂 

Hoping someone from Airbnb to contact with me soon. 

[Alihan0]

I have not heard yet from anyone from Airbnb Finance Department. Is there anyone whom can help me to reach them by e-mail? 

Thanks in advance !