Removing cleaning fee when with channel manager

[Rob-and-Marie1]

Hi,

We've recently signed up with Siteminder, channel manager.  I would like to remove the default cleaning fee from the listing, however the "edit" button on AirBNB is greyed out.  The fee is set up within the listing and not at the Channel Manager profile, so believe it needs to be adjusted on AirBNB.  Can anyone assist please?

Thanks in advance.

[David5641]

Whenever a listing will be linked to a channel manager, all the setting changes will have to be done through the channel manager software. Settings are disabled on the Airbnb side, to allow the channel manager software to solely manage the listing. If you don't know how, just contact your channel manager for assistance, Airbnb cannot assist you with this.

If your channel manager tried to remove the cleaning fee, but still charges it, contact your channel manager to unlinked your listing with them, remove the cleaning fee, then link your listing again with your channel manager.

[Rob-and-Marie1]

Thank you!  Channel manager seems to have fixed it.