PAYOUT DELAY

[Normelio0]

My guest checked in on Fev 05, 2019 and out on Fev 08, 2019 but the payment is still pending. I already sent several emails saying that the problem is with the airbnb itself, but they told me that the payment was already sent by them, but it was not, if it was already sent, it would appear in completed transactions

[Roberta2]

Hello @Normelio0

Is this your 1st payment? Payments can be hold up to for 30 days for new Hosts, to avoid fraud.

If not, you need to continue contacting airbnb - twitter is the best, most responsive way.

Good luck

[Normelio0]

No, this is my second payment, and I already sent several emails and airbnb still does not answer me

 6 de fev de 2019 R$8.730,00 Ana Silva, 5 de fev de 2019 - 8 de fev de 2019 Aparthotel Gramado RS, temporada, para 4 pessoas. Reserva HMYXMDCJCC R$8.730,00 Previsão da chegada 11 de fev de 2019

[Roberta2]

Hi, @Normelio0

As I said, try Twitter. They answer quite fast there.

This forums are for hosts only, so no one will have accesst to our account.

[Normelio0]

how do i talk to them by tiwtter, should i put some #, how do i

[Normelio0]

I'm asking because I do not know how to use twitter, but just put @Airbnb2 and type the front they see

[Sarah977]

@Normelio0  Did you check your bank account or wherever you receive the $?  On my account it can often say the payment is pending, when in fact, it has already appeared in my bank account. I reported this glitch, but it seems they do nothing about it.

Also, today is the 11th, your guest checked out on the 8th- that's not any significant delay, and falling over a weekend, that can slow payments down.

[Normelio0]

I already checked, and the payment was not really sent, because I just gave the last day useful for the term and the value did not appear