PLEASE HELP. MISTAKE MADE ON AIRBNB (by them) AND CAN FIND NO WAY OF RESOLVING

[Lee45]

A guest sent two reservations through, one date was not available and one was. We accepted the one that was available but the confirmation that came through said that we'd accepted the one that wasn't available. We contacted the guest who was fine with it so we cancelled the reservation and accepted the one we could do. All good.

However, we have been told by AirBnB that we are likely to be subject to cancellation charges BUT IT WAS THEIR MISTAKE NOT OURS. Does anyone know how I can contact AirBnB to get this resolved?

Lee

[Helen3]

Hi Lee

Give them a call on their customer service number (mentioned on here many times if you can't find it)

Or contact them via social media.

This will give you your quickest response.

Good luck