Partial refund for dirty apartment. How to request?

[Charmaine48]

Hi everyone. I'm a former host but am using my account primarily for travelling now that I have young children. We arrived at our latest Airbnb apartment after a long day of travel. Our host's wife gave us a tour of the apartment and we were stunned to find that it has not been cleaned. She recognized this after we pointed to toenails on the floor, unmade beds, and dirty dishes in the sink. She quickly called her cleaner only to learn that he had simply forgotten to come.  The issue was remedied within three hours, but it wasn't the most pleasant way to start our holiday in Rome.

I sent a pointed message to the host indicating that we were disappointed by the initial experience but trust things will be better over the course of our stay. I want to know whether it's reasonable to ask for or even expect a partial refund for the inconvenience? (I'm thinking 50% of the daily rate, pretty conservative?) Mostly, I want to extend my goodwill to the host and say that I have no intention of mentioning this in my review, since I'm positive they learned an important lesson and it won't happen again. For starters, they should have inspected the apartment before our arrival. I don't want this to come off as blackmail if I ask, I just think the host might need a nudge in the right direction. Any suggestions? 

[Ana1136]

@Charmaine48 that was pretty irresponsible but to be honest I wouldn't ask for a refund since they fixed the problem immediately. If you think it was a significant inconvenience or they didn't do a good job cleaning of course you should ask for one, just be honest with the host and let them know you were bothered by the way you found the apartment.

[Branka-and-Silvia0]

As @Ana1136 said I wouldn't ask for a refund either, it was not your host's mistake but her cleaner. Mistakes happen. Even if your host arrived few minutes earlier to check it out she wouldn't have enough time to clean it. At your place I would just leave my luggage at the apartment and go sightseeing , take a lunch or coffee until the place is ready, it wouldn't be a big deal for me, I am tolerant person 🙂 Are those 3 hours really worth 12 hours (50%) refund ? 

PS

our guests sometimes arrive few hours later then agreed and we have to wait for them in the city (we are off site hosts) Of course it is inconveniant to us but it never crossed my mind to charge them additional 50%  for waiting.