Payout delay for damages

[Alexandra298]

Hi - I wonder is anyone has received a similar email from ABB post a request for damages.  The guest accepted my request so I thought we were sorted and then I received an email from ABB stating that the payment had been delayed as they had encountered a problem with his payment but they would resolve it and update me.  I've heard nothing for 4 days.  I contacted the guest and he said that his registered card was at expiry but he'd input new details so should be fine now.  I've still heard nothing.  I don't see a method to contact ABB about it.

Could anyone advise?

Thanks very much

Alex

[Isabel203]

"Visit the Help Centre", under the "Help" tab on the AirBnB website.

[Kate157]

@Alexandra298 All the methods for contacting Airbnb are on the first page of this Help section.