Payout does not match deposit

Level 1
112 Views

Hi,

 

I have a problem with payouts from Airbnb Experiences. I have received payments from them before in US dollars to my account and the money I receive always matches what my payout email tells me I am getting. So for example if I get a notification that  a Payout of $100 has been sent, i receive $100 in my bank so there aren't any intermediary fees with my accounts.

 

HOWEVER, with my most recent payment I should have received $72, all I got was $60. Any idea why? and any idea how I can get the remaining $12 usd??

 

Cheers!

4 Replies

Re: Payout does not match deposit

in
Leeuwarden, The Netherlands
Level 10

@Ian30297 

Did you check your Transaction History Pages on Airbnb ?

See: Transactions

Re: Payout does not match deposit

Level 1

Yes, and it shows all of my previous ones, which are fine and my most current one. It is completed. I says $72 but i was only paid $60

Re: Payout does not match deposit

Online Community Manager in
London, United Kingdom
Online Community Manager

Hey @Ian30297,

 

Sorry to hear that, but it's good that you noticed it!

 

Have you been in touch with the Support team? They should be able to look into it for you.

 

I hope this helps.

 

Thanks,
Liv

Re: Payout does not match deposit

Level 1

Yes I have and am waiting for a response

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