I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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Please cancel this booking for Confirmation code [Personal information hidden]
We are allow 4 people occupied, we can't exclude family or friends happy to stay together, also we can add airbed for charge $15 per night. the guest didn't aware this is a one bed room unit. please full refund the guest. Thank you.
Spring Hill Gardens Team
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Hi @Sheena21
I am not entirely sure what the problem is, but if you want to cancel a booking, call the company. This site is a group of Airbnb members who trade tips and advice. We have nothing to do with bookings/cancellations.
Just an FYI, unless your guest will be breaking rules , or your are seriously ill, or there is some unforseen problem (flood, fire), you will be penalized for the cancellation. However, too many people in a room would be considered a legitimate reason.
Hi @Sheena21
I am not entirely sure what the problem is, but if you want to cancel a booking, call the company. This site is a group of Airbnb members who trade tips and advice. We have nothing to do with bookings/cancellations.
Just an FYI, unless your guest will be breaking rules , or your are seriously ill, or there is some unforseen problem (flood, fire), you will be penalized for the cancellation. However, too many people in a room would be considered a legitimate reason.