Please help! How Can I Write Constructive Reviews For Guest Who Damaged Property?

[Angela46]

Hello, I had a guest who left the house very dirty with makeup stains all over the rugs, and bedding, and stains in bathtub. We wrote her a review and the guest was irate and is sending threatening messages. Can you provide some feedback on how to write constructive reviews when someone trashes your house? All we wrote was "Nice guest, and if you don't mind a bit of extra cleaning, you'll enjoy hosting her." 

[Branka-and-Silvia0]

I would not reply to her messages , would flag her profile and block her on ABB, phone and mail.

Regarding constructive reviews here you will find great examples: https://community.withairbnb.com/t5/Hosting/looking-for-short-effective-statements-for-quot-delicate...

[Cormac0]

@Angela0

There was nothing wrong with your review, the problem was your guest's reaction to it, she might have given some thought too this, before she left your house upsided down and dirty.

Don't engage with her and move on...

[Victoria567 · Accepted solution]

Hi @Angela46,

Sorry about what happened...it’s rotten.

But seriously how CAN you be constructive?

Please DO write a factual review, honest and to the point.

No waffle, no vagueness, otherwise a prospective review is as much use as a chocolate teapot to other hosts on the community and this entitled rogue guest thinks he can get away with appallIng rogue destruction!

[Angela46]

Hi Everyone, thank you so much for your amazing support! 

I have worked so hard on ABB to be a good host, and go above and beyond to make my guests feel special and comfortable. This guest kept sending me angry messages and that she was going to change her review to a negative one, and I wasn't sure she could actually do that, so I contacted ABB. ABB support removed my review per my request, because I didn't want to be bullied anymore. The guest was also claiming that I was being discriminating. 

I have blocked her messages.

[Branka-and-Silvia0]

@Angela46

did ABB removed her review as well?

[Angela46]

No they didn't, but I think the guest asked ABB to have the review that the guest wrote removed, because that's what the guest told me she was going to do, so I asked Airbb if they were going to remove the review the guest wrote, and ABB said they didn't remove it. The review that the guest wrote, was actually very nice. 

P.s. Can guests see my post here? I'm assuming this community is for hosts. 

[Letti0]

@Angela46  Yes it's open for anyone. The Host's Circle is limited to hosts only though. 

[Letti0]

@Angela46  Do not reply to her. Flag/report her as @Branka-and-Silvia0  suggest, but you will have to call AirBnB to block her as the blocking option is still broken. 

AirBnB number:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)

For Superhosts (they will verify you):

North America: +1-647-945-9627 +1.888.326.5753