Please help

[Leeann31]

How does my customer get a refund I have tried and tried it won’t work

[Emiel1]

@Leeann31 

Please provide more details about the situation.

Did you or the guest cancel a reservation , before or during the stay,  etc..

What did you try ?

[Helen3]

Hello @Leeann31 

Sorry you haven't given us enough information to help you.

Why do you need to refund your guest?

If this is a guest cancellation then any refund will be processed by Airbnb in line with your cancellation policy. You don't need to do anything (see Airbnb help centre - guest cancellation).