Pool area closed

[Anne---Thomas0]

Hi there,

just one question. Just heard from the HOA right now that the pool area will be closed for two weeks in September due to mechanical issues. Unfortunately I have two existing reservations during this time frame. Any idea how to proceed? Cancel? Offer a refund?

Thank you, Thomas

[C-C0]

Never cancel. Let the guests know and offer a discount. If they want to cancel, get Airbnb to handle it.

[Melanie58]

So you never want to cancel because you will be penalized for that.  Inform your guests that you just received word that the pool will be closed during their stay.  See how they respond.  They can cancel if they wish.

[Sandra126]

I would say that should they wish to cancel, you will offer a full refund, but should they wish to stay, you will offer a discount of xxx.

[Sophia7]

Yeah, thats life and you have no control over it. Just tell the guests the situation, offer them the opportunity to get a XX% discount and leave it be. The most important thing is to not make it a big deal, some things are just out of our control and most guests do understand that.