Potential guest not the one on profile

Serge12
Level 2
London, United Kingdom

Potential guest not the one on profile

I had to cancel my first instant Booking ( and my first cancellation as a superhost with Airbnb) recently because having received a booking confirmation I looked at the profile: It was in a foreign language which I could not understand but with a profile photo ( a lady), but as I was about to send a welcome message, a new message arrived explaining that the booking was made by "my wife" , this in perfect english. I felt rather uncomfortable and wonder what was going on. therefore I cancelled the instant booking with a diplomatic reason of unexpected building work.

My point being that 1) it shows on my profile that I cancelled and 2) feeling uncomfortable with instant booking I reset it so that I can decide within 24 hrs ( As I always do) to accept or refuse a booking as I can open a discussion before accepting  or not a booking. 

 

1 Reply 1
Brittany1
Level 10
Chicago, IL

Hi @Serge12

 

Is there a question in there or are you just sharing your experience? If you canceled an instant book reservation you should not have been penalized. 

 

https://www.airbnb.com/help/article/990/how-do-host-cancellation-penalties-work

 

I would recommend speaking with Airbnb. Next time I think you would be better off using the true reason, "I'm uncomfortable with this guest" rather than making something up. It looks better to Airbnb if you are being honest and trying to protect yourself and your space.

 

Hopefully Airbnb will work with you and take away your cancellation penalities. Post back and let us know what happens.

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