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how do you charge a pet fee

I want to allow folks to have pets... but to me there is potential for both extra damage... and almost always extra clenaing.TO that end, I would like to charge a nightly pet fee for $10. How would I do this. (or a one time pet fee of $40) and increase t... read more

Created 22-04-2016 | Latest reply 27-12-2020 by Meagan-And-Michael0

in Sedona, AZ

Soundproofing

Hello I need help with a split level home we converted into two units the bottom unit and upper are divided by a door how ever this is not entirely sound proof we live in Georgia usa and Im hoping someone has a better solution to my issue

Created 27-12-2020 | Latest reply 27-12-2020 by Debra300

Damaged wood floors - 200 high heels holes - Airbnb ignores me

Hello, I have been renting a fully renovated chalet during the year. A guest visibly threw an Halloween party and really damaged the hard wood floors. The place does say in the ad and rules no parties and no shoes inside. We have found around 200 high h... read more

Created 27-12-2020 | Latest reply 27-12-2020 by Lisa723

in Montreal, Canada

I got a request from a nudist.

Have you ever gotten a request from a nudist? What if? Would you accept it?

Created 26-12-2020 | Latest reply 27-12-2020 by Andrew0

in Brasilia, Brazil

Misleading cancelation policy

I hate Airbnb so far. I'm a new customer that canceled my first booking months in advance and was charged $18.95 service fee. The booking said the cancelation policy was "flexible" which states a FULL refund of accomodation fees. They fail to mention that... read more

Created 21-05-2018 | Latest reply 27-12-2020 by Louis1728

in San Mateo, CA

Electric Vehicle (EV) Charging? Why is this not a searchable filter or amenity yet?

As someone who frequently uses Airbnb, someone who loves traveling, and someone who is about to own an electric car - I'm bummed to see that it has been 2 years since EV charging has been suggested to this website and there is still no headway made on thi... read more

Created 14-10-2018 | Latest reply 27-12-2020 by Peter945

in New York, NY

Where do I send documents to get a waiver of cancellation fees

I called Airbnb to tell them I had to cancel a guest on Christmas morning due to sewage backup in our tub and shower combo. I couldn’t find a plumber to come out on Christmas to find out whats the problem or fix it. The Airbnb said I would be fined and mi... read more

Created 27-12-2020 | Latest reply 27-12-2020 by Emiel1

in Flagstaff, AZ

Warning about "Host protection insurance" - DOES NOT COVER SMOKE DAMAGE

This is to inform all hosts that smoke damage is not covered!I had a guest smoking cigarettes and Canabis in my flat and left the place smelling like an ash-tray. He admitted the smoking in the chat, there where complains in writing from other residents a... read more

Created 12-03-2019 | Latest reply 27-12-2020 by Lorna170

** I'm still looking foreward for my paym

We already hosting sins January 2019 and my next guest's is about to ariving over the weekend. But what about PAYMENT? Sins I host I never been paid ! PLEASE LET ME KNOW SINS I NOT GOING TO HOST THEM IF I DONT HAVE ANSWERED. PLEASE HELP .

Created 18-04-2019 | Latest reply 26-12-2020 by Irene334

Cohost

Searching for co host in the Orlando fl area, if interested let me know..

Created 30-06-2020 | Latest reply 26-12-2020 by Andrew2143

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