Hello @Elena249,
Welcome to the Community Center.
I hope you don't mind, but I have moved your post here and made it into a new thread, so that it doesn't get lost.
I wondered if you might like to expand on your question, as we might be able to point you in the right direction in regards to this?
Alternatively, if you take a look at the top of the Community Help board here in the Community Center you will see some great Community Guides (created by hosts here in the CC), which includes one on the different ways to reach the Support Team.
I hope this helps.
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.