Refund

[Monika114]

Hello, in November i made a reservation and then the host canceled my reservation because it was already taken, the money was indicated and now I still haven't recived it back.

I'm asking for help here.

Thanks

[Marzena4]

Hello @Monika114. You must contact Airbnb Customer Service directly - use Twitter or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it.
Here, it is a community of hosts and guests and we do not have any access to such data.

[Monika114]

Dear @Marzena4 do you have any email address? Because my host told me that he didn't recive any payment.

[Marzena4]

No email to Aiirbnb, look at this:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728