Resolution Payout not wired

[Taka6]

Hello

Guest damaged the room, I charged some fee, guest accepted and now the money is pending under my "future transactions" over a month now. Payout method is set to default but its keep switching back to the email address, all others are set as default.  

I have contacted Airbnb and Camille there is not so responsive, the last respond was on May 9 and noting after that.

Any recommendations how to get the fee?

Thank you 

[Quincy]

Hi @Taka6,

I'm really sorry to hear about this. 

I'd recommend you try and contact Airbnb via the Contact Airbnb Guide in our help center. 

Let me know how you get on. 

[Taka6]

Thank you

The reservation was 2 month a go so it will not show up at the Contact your guest options any more. 

I have contatced the Airbnb several times but no reply...

The amount is still pending under my future transactions list...

Thank you 

[Quincy]

Hi @Taka6, 

Which method did you exactly use to contact Airbnb? Did they let you know that they are currently working on your case?

Please let me know.

[Taka6]

May 9 I had a responce from Airbnb Customer Experience Camille

Camille R, May 9, 00:37 CDT:

Hi,

Thank you for reaching out, my name is Camille from Airbnb Customer Experience.

I checked the resolutions request for this guest, and it seems like the payment is not finalized yet.

I will reach out to Joyce about this so she can complete the payment for your request.

I will send you an update once she respond.

I hope you have a nice day ahead. If you have a follow-up question, please let me know by replying to this email.

Regards,

Camille

May 10

Hi,

I already sent the payment link to Joyce so she can complete the payment, we're giving her 72 hours to respond.

I will send you another update about this, once she's paid.

Regards,

Camille

My follow up from to the response@airbnb.com

May 15

June 12 

June 15

No responce what so ever.

I made new requrest via the site with same details, no responce nor follow up.

Thank you 

[Quincy]

Hi @Taka6,

I'm sorry to hear that Airbnb hasn't been in touch with you recently. I understand it can be quite frustrating, but I'm sure they will contact you once they have an update.

[Taka6]

Hello

Still nothing... 

[Taka6]

Still noting ... is Airbnb turning to Roomorama? They are holding the payments also.....