Resolution center Server error on refunds

[Richard1909]

I have been trying to send a %100 refund to a customer who has cancelled their stay. Originally they were scheduled next week and decided to change the dates instead of cancelling do to the Covid-19 out break. After they gave it more thought 50 hours later they decided to cancel that stay as well. Now they have been trying to get a refund what’s due to them and I’m trying to give them all their money back as well.

I have been trying to refund them for the last three days but keep getting the same server error 

Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.

any ideas on how to process this refund.

Aloha
Richard

[Stacy37]

me too

I keep getting this error as well

Gonna sit on hold for an hour and try to get help

[Amy851]

@Richard1909  @Stacy37 I realize this is an old thread, but did either of you ever get a resolution to this issue? I'm having the same problem and Airbnb customer service hasn't come up with a solution yet. Thanks!