Resolution of a claim

[Bob39]

I submitted a claim 2 weeks ago for $67, the guest refused to pay it, I escalated it by clicking on "Involve Airbnb," and Airbnb never contacted me. Today I looked it up, and it simply says "Airbnb resolved this claim." and "5 days ago." But they never notified me one way or the other. Does this mean Airbnb decided against me? The guest made a mess of my porch that required repainting, and they broke a chair, and they simply got away with it?

[Tammy21]

Call Airbnb directly. The # to call is (415) 800-5959

They will let you know what is happening. I found even when they find in your favor they forget to release the money. Call them and they will fix it.

[Bob39]

OK thank you.

[Bob39]

They said they had sent me email on Sept. 1st and again on Sept. 5th, and got no reply from me, so they closed the case. They said if I wanted to reopen the case I would have to submit a new claim. I checked in my Spam folder and there were the 2 emails. I replied to the first, but it is useless as that claim was closed. I submitted a new claim so we have to start all over with this, the guest rejecting the claim, etc.

Why didn't Airbnb notify me on the Airbnb platform that they were requesting information? When a guest contacts me I receieve 3 notifications: the Airbnb app, an email message and a text message. Yet regarding the claim, I only received the email and that went to my Spam folder. Are there some settings I can change to get notifcations from Airbnb?