Response rate

[Natia13]

Hello the wise community of Airbnb!

I'm a new to this business and trying my maximum to satisfy my guests. I already have 7 "intant bookings" and I answer all the questions within 5-6 hours maximum. But as it seems, Airbnb doesn't track my Response rate, because it says that I have responded 0 messages.

Can you please give me advice what to do in this case, because I think that I'm loosing the chance to be a Superhost...

Thank you in advance.

[Linda108]

Instant Booking does not factor into your response rate, @Natia13 since the guest has already a confirmed booking.  Respons rate is based on accepting or declining non-IB reservation requests.  Answering questions does not count in response rate. Hope this helps

[Natia13]

Thank you, Linda for your quick answer, but look what I found.

Improving response rate and response time

To improve response rate and response time, do the following within 24 hours:

• Accept or decline reservation requests
• Pre-approve or decline trip requests
• Reply to new messages from guests

[Natia13]

By the way, I have Pre approved reservation once