Revenge Review

[Emma574]

Hi everyone,

We recently had a guest stay that put a claim in for a full refund, Airbnb investigated her claims which were found to be false. Within minutes of her claim been denied she left a malicious review that went above and beyond. Airbnb refuse to remove the review, it’s the first review people see when our listing comes up and is impacting our business. 

Any advice would be greatly appreciated.

Many Thanks

Emma

[Maggie46]

Indeed, it is very frustrating, and obvious.  They ought to "modify" their refund investigation policy to mitigate this in some way-

[Maggie46]

Agreed!  It's a ridiculous and obviously malicious review!  @Emma574 your place looks beautiful and I think your response is very kind- and clear.