Reviews from guests who are not based in the UK

Sarah1791
Level 1
West Wycombe, United Kingdom

Reviews from guests who are not based in the UK

Good Morning. Can anyone help please. I have had two guests one from Italy and one from Australia recently and their reviews have gone right to the bottom of my page. Similarly one guest from Singapore in February has done the same. All UK guests are in the correct order. Has anyone else experienced the same please? Many thanks Sarah

5 Replies 5
Helen3
Top Contributor
Bristol, United Kingdom

Yes @Sarah1791 Airbnb puts reviews from out of country guests to the back, which is really annoying. I have some great reviews from my latest guests which don't show up as they are at the end of my reviews.

Sarah1791
Level 1
West Wycombe, United Kingdom

Hi Helen thank you so much for your quick replyDo you know if it is going to be rectified ? Thanks Sarah 

Alon1
Level 10
London, United Kingdom

@Sarah1791 

 

It requires a more nuanced response on two counts.

 

Firstly, the chronological order of reviews is preserved under Host Profile.

  In other words, if Guests are interested to peruse your Profile they will also see the correct order of reviews.

 

Secondly, the foreign reviews will appear differently depending on prospective Guests country.

See HELP type in 'Reviews':(For ease of reference see copy below). Thus your Italian Review will show first for Italians! 

 

It's for this reason that I try to encourage foreigners to write Reviews in their own language, especially those from the Far East as I get quite a lot of guests from China & Korea. (Not all heed the request, as many like to express themselves in English.)

 

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Why aren’t my reviews shown in order?

When someone browses your listing, reviews are ordered based on several factors that are relevant or helpful for guests, including things like:

  • How recent the review is
  • The language of the review
  • The country where the reviewer lives
  • The length of the review

For example, if a French traveller browses your listing, recent reviews written in French or by French guests will be shown first. This helps guests read reviews that are relevant to them so they can decide if your listing is a good fit.

However, even though a newer review might not show at the top of your listing page, all the reviews are still available for potential guests.

Alon1
Level 10
London, United Kingdom

@Sarah1791 

 

There is another factor that comes into play. Less favourable Reviews from Host's country tend not to be shown in chronological order. They get buried in the jumble.This tends to work in Host's favour.

 

 

Sarah1791
Level 1
West Wycombe, United Kingdom

Hi Alon thank you very much for this information it is very much appreciated. Have a lovely day in the sunshine ! Kind regards Sarah