Hi, I’ m host for about 1 year, and I have nice experiences with guests. I would only like to ask about ratings, which I had till one day 5.0. Than one of guests gave me all the rating possibilities 5 only overall rating 3. I do not understand this, how does the airbnb program take this? It was obviously a mistake, buy it has pulled me down to 4.9 for a long time!
Guests sometimes do that, @Metka3 . The overall score is not a total, it is a separate score decided by the guest. I just got all 5s in all the categories with a 4 overall. My guest had been expecting his girlfriend to join him on his last night, but she did not, so I suspect that although he couldn't find a reason to mark down any specific thing, he wasn't in the mood to be generous.
You just never know.
4.9 is still very good, but I do understand your frustration.