Help

Hi, I have a question, a guest of mine has booked for 4 nights in July and due to some problems with airplanes he wants to cancel the first day. I have chosen the "strict" policy so if he want to cancel now, he has to pay 50%. My question is that if he c... Latest reply by Karen-and-Brian0

I asked this question before. I have been doing Airbnb in Washington DC since March a year ago, and in that time have had 40+ reservations. They were all lovely. I couldn't find anything to complain about. Abruptly I have no reservations after July 1. ... Latest reply by Branka-and-Silvia0

Hello, I've made a profile and my ad, but for some time I can not find my ad in the search, as well as when I put my ad link to someone, he does not get into it: / ... I called for help, the answer was re-usable It does not work anyway ... I'm losing time... Latest reply by Frano2

Hi all, guests checked into our house on the 12th January. We have not received the payout yet from Airbnb. Is there a public holiday where the payouts are controlled from? An email from Airbnb would be nice, advising if this is the case. Is there a probl... Latest reply by Jerilyn0

Dear Hosts, We're in the process of setting up a new host page and wish to use a bank account in a different country to the property location. the Airbnb site keeps blocking with a statement that "SWIFT ID isn’t associated with the country you chose". Doe... Latest reply by Richard374

i have 3 types of units which can accomodate different amount of persons and i need to knowhow to be able to list all 3 types with their designated rates? Latest reply by Branka-and-Silvia0

I had an instant book reservation about a month ago.The party recently contacted me about specific security and access info "about a month prior to arrival."I declined to give specific security info but gave other info such as directions and what to expec... Latest reply by Tim-and-Holly0

I'm having problems setting my room charges, can you help me please

I got a great review from a guest; but no stars were checked. I contacted them and they said they thought they had checked 5 stars but must have done something wrong. 1. How can they now enter the 5 stars? (It has been about a week and I have already s... Latest reply by Tim-and-Holly0

If a client has accepted the deal with AIRBNB but decides that on checking the accommodation that for reasons he alone knows decides he does not want to stay there and does not stay. Can the guest have a refund ? yes or no. Latest reply by Helen3