Reviews

[Marianne42]

I had a last-minute booking a few days ago, and when I showed them the guestroom (which is in my house where I live , WITH my two dogs and a cat, which is all very clearly stated in my listings and also in the hundreds of reviews) I could tell that they were surprised to find that we would be"sharing the house"... When I got their review, they complained about accuracy, and said that I should mention that the room is in my house, and that there are pets in the house too..
I think this is very unfair, as they obviously just didn't bother to read my advert or any reviews, and then go on to blame me for inaccuracies, when in fact the information is there for all to see.

[Christine1]

@Marianne42, It doesn't feel fair. But this will happen from time to time. You did not do anything wrong. 

Stay polite and factual in your review, mention the positive attributes of the guests which are relevant, and make a polite mention about the actual details/amenities sharing or etc...  as described on your listing.

Others reading the reviews will discern what has occurred and your reputation will remain solid. The maturity and grace of your review/reply is what will win the hearts of your next guest.

Sorry about the misunderstanding. Your guest appears to have confused your details with another listing.

Sincere regards, Christine.

[Linda176]

I just had the same thing happen! I double checked with my guest -- prior to booking -- to ensure he'd read all the listing details (as this is a humble, historic cottage with a price point to reflect). He agreed and booked. Then his review pointed out that our listing was inaccurate with respect to the beach and beach access, and even said that this wouldn't be a good choice for people looking for a beach holiday. Also that there were 'bugs' as he'd found a spiderweb in the bathroom. I responded, then thought I should add some more details, but don't find a way to edit my own response or report / discuss the review with Airbnb.

I strongly disagree that guests can give low star ratings for things that were disclosed in good faith in the listing -- and even discussed, and for things that are not even true.

Yes, hosts can respond, but our responses do not show in the mobile app.  How do we report these inaccurate / untrue reviews to Airbnb and what can we expect will be done about it?

Thank you! Linda