Reviews

in
Radomlje, Slovenia
Level 2
110 Views

Hi, I’ m host for about 1 year, and I have nice experiences with guests. I would only like to ask about ratings, which I had till one day 5.0. Than one of guests gave me all the rating possibilities 5 only overall rating 3. I do not understand this, how does the airbnb program take this? It was obviously a mistake, buy it has pulled me down to 4.9 for a long time! 

2 Replies

Re: Reviews

in
Florence, Canada
Level 10

Guests sometimes do that, @Metka3 . The overall score is not a total, it is a separate score decided by the guest. I just got all 5s in all the categories with a 4 overall. My guest had been expecting his girlfriend to join him on his last night, but she did not, so I suspect that although he couldn't find a reason to mark down any specific thing, he wasn't in the mood to be generous.  

You just never know. 

4.9 is still very good, but I do understand your frustration. 

Re: Reviews

in
Radomlje, Slovenia
Level 2

Thank you for your answer, Lawrene. Who knows the reason, but it is not to understand in quality way of hosting but it could be something else. Kind regards Metka

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