Rude and awkward guest cancelling

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Peter133
Level 1
Oxford, United Kingdom

Rude and awkward guest cancelling

We've just an unpleasant experience with a guest, and I wanted to know if I should raise a caution/warning about this guest - so it doesn't happen to someone else.

 

The guest booked for 4 nights a room in our family house, stating his reason for visiting was to attend a course at a local business school. My wife was at home to welcome him. The guest arrived in a big black car, had two security guards standing in the street(!!), and was immaculately dressed. He came across as rude and arrogant from the outset. Upon entering the bedroom he went to inspect the bed, pulling up the covers and pillows, then emptied out a linen box in the cupboard (for some unknown reason). He then expressed disappointment that the bathroom was shared and not en-suite. He walked into my sons room without asking, and tried to open the door of our bedroom.

 

He then left saying he was going out to dine and would return in 1 hour. He did not return of course, but cancelled, saying that his friend who was staying in a hotel had offerred him the chance to share the room for no charge.

 

Of course, a guest has every right to not be satisfied with the accommodation - but this man was intimidating. He had not obviously checked the details of what he was booking. And from the description I've given above you can well question why on earth he'd want to stay in a family house via airbnb, and not in some plush hotel.

 

I would like to warn other hosts about him, so that they do not experience this. How do I do that?

 

Thanks for any replies

 

Peter

Top Answer

In this situation, I would message Airbnb about him so that they have a context for when he causes problems in the future. He may have been looking for a base of operations for shady business?

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9 Replies 9
Gerry-And-Rashid0
Level 10
London, United Kingdom

Well I guess the good news is you get paid - he has not asked for a refund, which you could of course refuse as he clearly did not read the property description.

 

Neither of you can leave a review as he did not actually stay. So there is no way of flagging the guest in that way.

 

You could contact AirBnB about him and his attitude, bodyguards (!!!) etc...but not sure they would really kick him off the platform for this.

 

Can't really see any way of flagging him to other hosts.

 

Hopefully he will get the idea that AirBnB is not for him...

About two years ago I had guests who did not turn up or cancel.  They still left a review.  (They had missed the last ferry to get here, and included inaccurate information about the ferry in their review.)  How would the Airbnb system know they had not stayed?  Maybe things have changed since then!

You are right - I should have said, he is not entitled  to leave a review as he did not stay. In your case and this case, if a guest did leave a review then AirBnB will take it down (or at least they have for other hosts)

How do I request that airbnb take down a review like this? I have just had a lady arrive and clearly was expecting the Hilton, the first person out of 100 who said she was disgusted by the place and wants a refund. I'm hesitant to offer her the refund until I know that my listing wont be tarnished by an over the top review of that sort - she is something else! I am happy to refund her as she did not stay and went to a hotel, but again, it's about the unreasonal review potential that will hurt my business 😞

In this situation, I would message Airbnb about him so that they have a context for when he causes problems in the future. He may have been looking for a base of operations for shady business?
Sarna0
Level 2
Hamilton, New Zealand

How do we message airbnb? I cannot find anywhere that I can email someone direct 😞

Helen3
Top Contributor
Bristol, United Kingdom

@Sarna0 If you look at the 1st post on the forum you are posting in - it details all the ways to contact BNB

Andrea9
Level 10
Amsterdam, Netherlands

@Peter133 @Gerry-And-Rashid0 @Julia66 @Dawn29

 

It's logical that Airbnb logically wouldn't know if a guest came and stayed or came and left if neither guest nor host cancelled, because the booking was left as active so to speak.

 

As long as Airbnb didn't receive a cancellation both guest and host will be asked to  review even if in actual fact they didn't stay.

 

Only if a reservation was cancelled will there be no chance to review.

Peter133
Level 1
Oxford, United Kingdom

Actually he did cancel, through Airbnb, so neither of us get the chance to review. I think I will inform Airbnb anyway.

 

Thanks for your comments so far

 

Peter