SMS Notification but No Airbnb Notification NOR Message In Account??

[Sahara0]

Hi All, just now I received two sms notifications, which is normal, however I did not receive the corresponding Airbnb app notifications.  Upon investigation, the app was closed - thank you sms notifications! - yet this is the worse part, when I log into my account, there is NO message?  It is concerning to say the least as there is never usually an issue with Airbnb apps.  

Any suggestions?  Airbnb Support - would really love your assistance on this as I'm now losing potential bookings because I can't even reply to the guest who messaged me, either via sms or the app.  😞

[Lois-And-Ed0]

I just had this happen to me.  Upon digging I found that the potential guest made an inquiery in March and I declined.  Now here message string is connected to the previous request.  I recieved no text of inbox message.  I'm contacting tech support for help.

[Mary42]

How do you contact tech support... I don't see a contact us email address or phone number.... there use to be a phone number you could call and chat with someone... an email contact would be great...Thanks you..

[Hiten0]

I'm facing the same problem right now....

dunno how to resolve it....any suggestions?

[Helena8]

Same here, and the message is addressed to somebody else!

So got the SMS, but nothing on my profile.

[Carmen-And-Jim0]

it is a new thing but today I did recieve a airbnb prinng notification when a new request came in. I am fine with that.

[D-Stel0]

Hi Everyone, the very same thing has happened to us a number of times

and its very frustrating not having a contact at AirBnb to help resolve the issue. 

Has anyone had their problems resolved ???

[Lizzie]

Hello @D-Stel0,

Welcome to the Community Center. 

As this is quite an old post now, I imagine this is a seperate issue. 

However, in terms of your question here, I have found when I update my Airbnb app sometimes it is easy to say 'yes' to push notifications only, I have done this several times! Therefore this may have happened to you, if you go into your app > Profile > Settings > Notifications, make sure you have the relevant notifications selected, below 'Push notifications' is a section for 'Text message notifications' as well. 

Hopefully this will solve your problem here. Do let me know how you get on, if you can. 🙂

Thanks,

Lizzie

[Marcela92]

I am having the same problem. 

No Airbnb notifications