I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Hello everyone!, i wanted to write an open letter for guests in general, since a while ago, sorry if i have bad spelling eventually, this is not my main language.. haha.
As a host (And talking just by my experience as a host), I love meeting you all the time, and getting ready the place for you.. my place, and special space, even tho, in my location, i don't live at it, i just share it on airbnb, it's my house, and i'm sharing it with you all.
I know that you are paying for a service, and most of us, don't even charge a lot, because, we enjoy meeting new people, and all that jazz.. and because also it's about community, and having a price that its good for people to travel, and affordable compared to an hotel.
But it's not fair, when you come, and critizice my house, and don't even take time to reply my messages, to when i'm asking how everything is going, or if you need anything.. and then, when you leave a review, distroy my place with your words, when i've been messaging you, asking if you need anything.
It's also not cool, when you come to my house, and DON'T read my listing. and then you complain about things, that are ACTUALLY, written on my property profile..
I had one guest, and he left me a bad review, because he said he thought it was an entire house.. EVEN tho, my listing exactly, says someone is living there for this month. And even talks about how she is working all day and probably you won't see her.. etc.
So it's NO, cool, that you don't take the time for reading my listing, and end up giving me bad reviews.
It's also not cool, when you expect everything to be super perfect, and every corner of the house neatty and clean. Because i'm sorry, it won't be,i might miss a spot, because i'm cleaning the house myself, to avoid charging for cleaning fees and make it affordable for you.
You are coming to a house, not an hotel, so be comprehensive about that, my house it's a nice lux place, but at the end, its a house, and it's normal to have some flaws..
You sleep with nice sheets, cleaned, with towells, shampoo, and everything.. and even leave you a coke in the fridge.. and still you are cruel with me with those reviews.
Its not fair for us the hosts, that are doing the best that we can.. sure, there are some hosts out there who don't care about, complain about them, but if you are looking at someone who is making an effort, who is checking on you to see how are you while your stay, don't be a jerk. Go and pay thousands into a hotel, where there probably will be impecable.
Guests, seriously, you also need to put something on your side, and be more comprehensive about. It's really really hurtful, when you don't obey the rules, when you leave AC or lights on.. i know you are paying for something, but lets be honest, you are paying a low price compared to those big hotel companies, we are normal humans, that might share a room, or a place, we also need to pay bills.
I'm sorry to be crying all this over here.. but it's not cool at all.
If you are going to leave a bad review, it must be because you spoke up and your host didn't care, or something like that.. but don't be bitchy, about something you never said out loud..
Please, we are community, we are opening our homes or our spaces, to create a new way of traveling, be respectful about that!, and be a good guest 🙂
love.
Well said.
Bravo!!!
@Alexandra224 hello when I opened my listing I did not know better I turned on instant booking.it was quite stressful.
Now my minimum stay is two nights, and I find the messages with my potential guest will help me know what kind of guest i will receive.
But all your points to guests were good.
I was thinking about it!, turning instant book off, but then i'm not sure if i will get many bookings?.. i might say i do want to try it out!, and it is quite difficult, when you got a booking out of no where haha
I dont have and wont have instant book - i get 2-3 bookings a week (in summer), alot of people dont like it as its too instant... Hang in there its a good source of pocket money. Have a great day
I refuse to do instant book also- but I AM being penalised for it......I get very few enquiries now, as my place appears very low in the searches- all my good reviews and 'superhost 'badge apparently count for nothing. Also, there are literally thousands of listings competing for space here in Bondi, Sydney.
Might I also add that it is polite to arrive at the time you said you would or at least let your host know if you can't (preferably before you are late rather than hours later). Also if you have been asked to secure the property when you leave please do so rather than leaving patio doors wide open and the front door unlocked.
Yes!, i got this with the last couple who booked, never locked the door, or the front gate.. even tho my place is really safe area.. you never know!, it's not cool to be not considerate with other people property.. 😞
It would be even more "polite" if you, as a guest, answer my messages, and give me some sort of approximate arrival time. I really feel that Airbnb guests who have recently started using the platform think of us hosts as providing all of the services as a hotel, at a fraction of the price.
I agree- the type of guest has really changed lately- we have been Airbnb hosts for about 5 years, and have really noticed the change over that time.
What are your thoughts about this?, how do you see guest changing over time?, its interesting!
i understand what youre saying but its not a short letter... We have all been hurt by snotty reviews - but you dont want to put people off before they stay. I call my listing home from home - as no home is perfect, there will be dust, there will be blemishes. I wish all guests would write a review - especially when i have taken them to weddings and gone out of my way. Good luck
Exactly!, thats a good way of saying it.. you actually mean HOME away from home!, and it will have some bad and good things!, i love when guests are super friendly.. You just gave me an idea, of actually writting it on my profile.. home away from home, it means not perfect, even tho i try it to be! 🙂
thanks for writing this, it made me feel better after geting a **bleep**ty review from someone after i really went out of my way for them... and i even left them a beautiful review ( before I found the dirty diapers they left for me! ) not sure if i really want to do this any more.. haha