Hello -
I have a similar situation. In August I planned a trip to NYC for Oct 31-Nov 3. I found my place with (2 guests) and the price was $135 per night +cleaning +service fee. I clicked Reserve and paid my partial payment. When it came time for the second payment I finally saw my invoice and I was being charge $157/night +cleaning fee +service fee (which was now higher due to increased room night fee). I have never paid more than what is represented when I click reserve.
I contacted the owner and he said had no control over the additional fee that ABB added for the room nights. ABB says the owner set the price. I let it go until after our trip fearing owner would cancel.
We are back now and owner refuses to refund $109 ($22x 4 nights +additional fee calculation). He says that extra $22 a night is ABB charged for fees & taxes. But we paid the service fee so why the additional per night fee? I have been going back and forth with ABB. They say they see my point about being double charged, but the price is the price. I have disputed the final payment now with my credit card.
How do I see the full price of a place BEFORE I click Reserve? This completely shocked me.
I have have GREAT hosts and get good feedback from everyone I have rented from. I just don't like being surprised with extra fees.
Thank you for your feedback - would appreciate any insight!
Lisa