Stolen Items

[Michelle187]

I just had my first guests.   I'v already reviewed them.  They left trash in the room, told me to throw out the food they were leaving in the refigerator and I discovered this morning that they stole my grandfather's antique watch.  How do I report this?  I haven't had any other guests and the watch was in a glass dome with a hook to hold it, so I know it is definitely gone.  Any help would truly be appreciated.

[Dawn33]

I am sorry that this happened.

Was the priceless grandfather's watch left in a common area or was it in your private area?

I would call Airbnb and see what they suggest.

[Curt7]

You need to file a police report first. Sorry this happened to you.

[Curt7]

You need to file a police report first. Sorry this happened to you.

[Nicholas23]

Hi Michelle,


You can report tis to AIRBNB services using their email service or phone system ( it will take 5 minutes to find the number on google but worth it ).
I can not give them to you as i am in france and it is differents contacts but AIRBNB has an insurance service ( that is works even if you have your own insurance ) and they paid for the keys and change of the door lock after one my guest lost ( or simply kept ) one my sets of keys but denied he had done so.

My experience is i contacted the host first and asked informations about the keys, and became more precise in my questions as we exchanged. when he kept deniying i then contacted airbnb with a copy of our exchanges that showed some clear unconsistence which was enough to convince airbnb that i told the truth.


Hope it helps,

Best,

Nicholas

[Elaine-and-Duane0]

Airbnb host guarantee excludes antiques (among other things). Contact police. Contact airbnb.