Stove stopped working

[Claire346]

Hi Everyone,

Wanted a bit of help with how to approach a booking.

I have a guest arriving in three days for the Easter long weekend and my stove has just given up.   I am unable to get in a repairman til the following Tuesday which is well after the guest would have checked out. (for background, the repairman is part of Strata so its free, guest is paying $250 for 3 nights, so not worth me getting in an emergency repairman)

Would it be better to cancel the 3 night booking (and hope that she is able to find something suitable in time?) it is the long weekend so i doubt it.

Or would it be better to let her know and see what she wants to do.  I have a fully functioning kitchen (aside from the cooker) .  Got a kettle, sandwich press, toaster, microwave, George Foreman Grill.  And maybe leave her, $50 for some takeaway?

Judging from her profile, I feel she is unlikely to use the cooker so it would be a huge inconvenience?

Any ideas will be greatly appreciated.

Thanks

Claire 

[Tim-and-Holly0]

@Claire346:
I would first contact the guest and advise them that the stove just quit working and ask if it will be a problem. If they respond with a "No" then the problem is solved. If they say that they wanted to use it (the reason they booked your home or something like that) then you could offer the $$ off or possibly rent one for a couple of days or purchase a used cheap one to get you by. 

The absolute last resort is for you to cancel since Airbnb may send you a nice little bill for that as well as pull your SuperHost.

[Claire346]

Thanks Tim and Holly,

Its always good to touch base with other hosts to make sure that Im being fair and neither of us is put out too much.

I tend to overcompensate, hence asking.

Many thanks

[Branka-and-Silvia0]

@Claire346 

why don't you just buy or borrow some cheap stove like this ?  It costs arround 50$

[Claire346]

Branka and Silvia,

Your above suggestion will be used if they still need a cooker - thanks for the heads up!