Support radio silence

[Tommy118]

Hi, 

After a horrible stay at a listing where amenities were defected and/or missing, Airbnb support team promised me a full reimburse over the phone several days ago. We continued over chat but they seem to be ignoring the case now.

Does anyone have a similar experience and what would be a suggestion?

Thanks in advance! 

[Cormac0]

@Tommy

Just to get the record straight, you're putting no value on the accommodation, just the amenities?

[Tommy118]

For example there was no hot water and the air conditioning wasn't functioning, among other details that didn't correspond to the description.