Telephone Support - Withdrawn

[Escape-To-St-Ives0]

In another magnificent improvement in customer services, Airbnb are no longer answering the phone.

Great work guys - I especially love the message "We are here to help" - really?

[Helen3]

What issue are you looking for help with @Escape-To-St-Ives0 ??

[Escape-To-St-Ives0]

Airbnb has reduced my payment to cover a guest cancellation.  Obviously, I did not receive any payment in the first place and I have no idea why the payment was "reclaimed" by Airbnb.  Sadly, I cannot ask them what is going through their minds as they are not capable of answering the phone.  Meanwhile I am £1000 out of pocket.