I feel Airbnb started off as sort of a homestay, so the terms of stay has been assumed. However there a plenty of guests out there who have no inkling and expects it to be like a stay in the hotels. Every guests will have his own perception of what to expect in an Airbnb stay.
I feel Airbnb should make the terms of stay very transparent for the guests, especially those who stay longer than a week. This is because there are many who expect hotel housekeeping services while paying at Airbnb rates. I can hardly find any literature on this issue in the net.
Recently I have a group of Korean guests who stayed for 14 nights. The guests expect free change of bed linens every 4 nights, plus regular change of fresh bath towels on alternate days. My practice is I do complimentary general cleaning and change of linens every 7 nights. But there are some guests who cannot accept this, and are not willing to pay for the extra charges, even though they are the ones who wanted the frequent housekeeping. Any advice on this please? I don't charge any cleaning fee on guests.
Thank you. Paul
hunter8758@yahoo.com
