The Guest that booked the reservation is ill, but would like for her family to use the reservation?

[Heather342]

I have a guest that has reached out stating that she is ill and will not be able to check in this weekend.  She is requesting that I still allow her family to use the home.  This has never happen and although I believe her story, I'm a little leary.  How do I handle this?

[Victoria567]

Hi@Heather

The guest May be genuine....then maybe not!

You are enetering the territory of the 3rd party booking.

I would Phone air bnb asap, explain the situation and see if you can cancel the reservation without financial or other penalties to your listing and let this guest make a NEW booking under the correct guest ID profiles of who is staying on this new visit.

You don’t want any nasty surprises .......do you?

[Heather342]

Thank you Victoria.... I have reached out to Airbnb and that is exactly what they suggested.  I appreciate you responding so quickly!