The host doesn't answer anymore

[Eleonora93]

Hello everyone,

I need help: last week after a careful search I booked an apartment for a week in September.

I first contacted the owner and we talked for a long time, it was fast in the answers, exhaustive and very nice. I booked and after confirming the reservation he did not answer me again, he did not give me his contacts, exact address, I do not find his news anywhere; I've been waiting for some days because I miss a bit on the trip and it was halfway through the weekend. I gave him all my contacts. Today I wrote yet, but nothing, no sign, what should I do? Should I cancel my booking? Do I move in any other way? Do I still wait? Should I cancel how long it takes for my refund? The cancellation terms are flexible, so is the refund fully?

[Farah1]

@Eleonora93 flexible cancellation policy > https://www.airbnb.com/home/cancellation_policies

You should receive an email confirmation from Airbnb regarding your reservation that has the host's address, phone #, and email address. If you cannot find this, give Airbnb a call.

[Lenutsa0]

Give airbnb a call where? There is no phone anywhere...and my host NEVER answered my emails...The booking was accepted though, but ther eis no way to get in touch with this person...I am 2 days away from the trip and don't know where I'll stay...

[Branka-and-Silvia0]

@Lenutsa0 

read your travel itinerary / booking confirmation... you should have all info there.

If you want to contact Airbnb, cancel and need help to be relocated then here is how to do it.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245

[Lenutsa0]

Many thanks...I found somewhere else this link: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

And the phone number (1-855-424-7262) worked out well. Even the Customer Service could not get in touch with this host...I guess sometimes people can get sick. But they should have a 100% refund policy if the host does not respond, especially 2 days before travel.
I was basically told to wait another 24 hours before looking for another booking...and my refund will be 50% with the effort of recuperating the other 50%.
Some better rules have to be in plcae because hosts are people too and can get sick or anything can happen. No one should have to start looking for a new reservation the day before leaving.

[Stephanie380]

I can't reach this host

Hosted by Jiarui
Providence, Rhode Island

Id like to book