The resolution payer must select a valid payment method

[Cyndi30]

I continue to get the message " the resolution payer must select a valid payment method" when I try to send a refund to a guest.  I'm not sure why I'm unable to send this money to her.  Hopefully someone can provide a bit of guidance? Thanks.  Cyndi

[Tim-and-Holly0]

@Cyndi30:
It sounds like the guest removed their payment information from their account, in which case the Airbnb computer does not know where to send the money. Contact the guest to see if they need to update their payment info. If all is good on their end then contact Airbnb directly for guidance.

[Sarah977]

@Tim-and-Holly0  I think maybe you read that wrong. @Cyndi30 is trying to send money to the guest so Cindi is the "resolution payer". The guest would be the payee. 

@Cyndi30 I think you may need to contact Airbnb to see what they want from you. If your hosting account is linked to your bank account, (that's how you get paid) Airbnb can't pull money from your bank account. I would think they'd just deduct it from your next payout, but maybe not. 

[Tim-and-Holly0]

@Sarah977:
That is correct, but if the guest has deleted their payment information (after completing a trip this would not be uncommon for a guest who no longer needs payments extracted) then Cyndi would be unable to send the money. As I said, the computer would not know where to send it to. Thus she needs to contact the guest to confirm their payment details are updated and if they are then contact Airbnb.

[Sarah977]

@Tim-and-Holly0 In that case, would the message not say "The resolution payee must select a valid payment method?

[Cyndi30]

Thanks for the replies.  I will contact the guest and ask her if her payment information is still active.  If it is, then I will contact AirBnB for additional guidance.  This has been very helpful.  Cyndi

[Klaus152]

Hi Cindy, I have the same issue right now. How did you resolve this? Am quite new to being a host and cannot even see how to contact airbnb! Would appreciate if you let me know. Many thanks, Klaus

[Lyle3]

I have the same issue and it is March 2020 -- why is this so hard?

Just a simple answer would be helpful since the AirBnB instructions do not work!

[Bianca407]

Hi,

were you able to resolve?  if so, how?  I am having the same issue and can't seem to get an answer.  

[Betsy48]

I'm having the same issue. Super frustrating and help center/resolution center keeps sending me in circles. 

[Bianca407]

were you able to resolve?  if so, how?  I am having the same issue and can't seem to get an answer.  

[Adam1182]

Same issue here.  Help!

[Ron-Genliang0]

Same issue... 2020-04-01

[Bianca407]

Anyone found a solution?  I'm having the same issue.  Please help! 

[Twinkle-Villa0]

same issue "The resolution payer must select a valid payment method" unable to send money to guest. 

airbnb help twitter isn't responsive either.