Trust and Safety - after damage

[Dora31]

hi guys

summary of my story: guests damaged some items (I am asking for 250 GBP) then they refused to pay so I involved airbnb 2 weeks ago - and they finally came back to me from the Host Guarantee team saying that my case has been forwarded onto the Trust and Safety team member?

what does this mean? I though that the Host Guarantee team is dealing with such issue

thanks

dora

[Sue151]

Good Luck is what it means.  You won't see a dime!

[Parker-and-Missy0]

Even after a month, I am still in a battle with the Trust and Safety department. Our case manager refused to talk to me on the phone. Very frustrating.

[Hyman0]

It has been two months now that I'm waiting for ANY communications from the Orwellian-named Trust and Safety Department about a claim.

Any call to an AirBnB respondent is always the same ( 5 calls so far ).

" We will escalate your case."

" I will mark your case ticket 'urgent.' "

" The Trust and Safety Department " is understaffed and I have no way to communicate with them. ( but I'll still mark your case ticket

'urgent' and send it to them."  )

What a strange Alice in Wonderland one enters when trying to recoup some money from the Resolution folks after guests have damaged your house.

Any one else feel they have arrived in Never Never Land ?

Any suggestions other than patience, persistence and resiliance ?

H