Unacceptable Customer Support
18-03-2019
09:08 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
18-03-2019
09:08 PM
Unacceptable Customer Support
Below I pasted the conversation I just had with the customer support rep. I booked this trip for my birthday, but after a bad car accident in which I was rear-ended by a driver suffering from a heart attack I myself got a concussion and whiplash. My trip was to go snowboarding so I could no longer go, doctor's orders. I called the host and explain what happened and they said a refund would be no problem, but when I got to Airbnb support I was yelled at neglected and denied. I want to be compensated or I will share this with as many public channels as I can. This agent should be fired.
Airbnb Support
MARCH 18, 2019
Airbnb Support11:42 AM
Hi Samantha!
Samantha11:46 AM
The diagnosis of whiplash is circled at the bottom
Airbnb Support11:49 AM
I can confirm I've received the documentation.
Is your host Moderne Hostel?
Can you please send me the full documentation?
Samantha11:56 AM
Yes Moderne Hostel
You don't need the full document
The front page has my diagnosis
Airbnb Support12:38 PM
I can't see your name on the documentation and also the doctor's name and stamp!
Samantha12:40 PM
The doctor's name is on there at the bottom
Dr. Deitch
There is no stamp. This is the report I was given after being discharged from the hospital
This is more than enough evidence for a refund. Any further information breaks my medical history privacy
I demand a refund at this point!!!
You aren't evening looking at the document or you would have seen the doctors name right there under PROVIDERS
Airbnb Support1:17 PM
Since you can't provide me the documentation I can't refund you.
Best Regards,
Cristian
Best Regards,
Cristian
Samantha1:26 PM
This is the document I was provided after visiting the hospital and it includes the Doctor, the hospital, and my name
What else do you need specifically?
This is terrible customer service and if you do not refund me I will post this conversation all over social media
No one should be treated this way after an injury