Unblock 27 - 29 Dec 2019

[Vaughan9]

Please can you unblock dates. I cancelled guest. It was an instant booking and I feel uncomfortable with the guest. I facts don’t tie up and the guests doesn’t have a pic or any reviews. Please don’t penalize me for canceling. I tried to establish facts from guests but still feel uncomfortable 

[Helen3]

Hello @Vaughan9 

As an experienced Superhost you should know that when you cancel with Airbnb you need to indicate that you are uncomfortable with the guest if you want to use one of your three penalty free cancellation options.

If you did this and have still been penalised, then call Airbnb and ask them to review.

Also this is a forum for hosts and guests who provide help and advice to each other not monitored by Airbnb. If you want to speak to Airbnb you need to call them directly.

[Vaughan9]

I did that @Helen3. I cancelled doing exactly that with a detailed explanation and called Airbnb myself. I do not appreciate your tone. Can you confirm that these dates will be unblocked. I would appreciate your assistance. 

[Chris232]

@Vaughan9 

There is absolutely no need to be rude to @Helen3 , She is trying to help you and to give you advise.

This is a forum for hosts and guests who provide help and advice to each other.

It is not monitored by Airbnb.

If you want to speak to Airbnb you need to call them directly.

[Helen3]

Thank you @Chris232  for your support.

@Vaughan9 I can't confirm anything. I don't work for Airbnb. As already explained you need to contact them directly. Please don't be rude to hosts who give up their time to help other hosts and guests on here for free.

[Ana1136]

@Helen3 almost every day now someone gets offended when we tell them how things work and they don't like it. @Vaughan9 It is not like we can change anything, we are just telling you what we know for being in this forum for years. Helen is an experienced and well educated host on how the platform works and there was nothing wrong with her tone. 

[Susan17]

Oh the CC is monitored by Airbnb, alright, you can be sure of that. Just not monitored in any useful, meaningful or helpful manner. 

[Vaughan9]

Sincere apologies @Helen3. I’ve never done this before and I thought you worked for Airbnb. I’ve taken it up with Airbnb directly and hope to have it resolved. Appreciate your time and advice. Much appreciated. @Chris232  thanks Chris 

[Helen3]

Thanks for your apology @Vaughan9 

However I did clearly point out in my initial response to you that " this is a forum for hosts and guests who provide help and advice to each other not monitored by Airbnb. If you want to speak to Airbnb you need to call them directly".

So confused as to why you would have thought I worked for Airbnb.

[Stephanie]

Hi @Vaughan9 

As your fellow contributors have mentioned (thanks @Helen3 @Ana1136 @Chris232 ), this community is for hosts to share guides, tips and experiences, as well as feedback on Airbnb as a partner and platform. I'm glad you were able to reach the customer support team on this one! Please note, the majority of interactions here on the CC are between hosts and guests, and also your online community managers (myself, Lizzie and Quincy.) 

I hope that helps! I'm going to close this topic for now but if you need anything else, please do send me a DM by hovering over my avatar and clicking "Send Message."

Thanks