Verification issue, possible bug

Cathy2
Level 1
Avalon Beach, Australia

Verification issue, possible bug

A Guest has been verified (& it shows this on her profile), however on my calendar it says "verification pending" & she has been unable to make a booking. She is also being messaged that she needs to complete verification -  however, she has already done this.

 

Any suggestions on how to get around this bug so as she can make a booking?

 

Thanks,

Cathy

1 Reply 1

This could also be a credit card issue.  She needs to contact Airbnb directly.  There is nothing you can do to help her.  They have probably sent her an email asking her to do something and she needs to complete that task.  

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