@Jennie0 Hi there Jennie....Yes, what you are experiencing is just another litlle 'glitch' in the airbnb system. The whole platform appears to be under enormous pressure at the moment and appears to be falling apart at the seams, and it is to be hoped that Airbnb staff can get on top of some of these issues. Problems with the site are affecting a massive number of people on many different fronts at the moment!!!
Re one of your current problems! I can't offer advice on the incorrect payout figure, but the contact with Airbnb part...Exactly the same thing happens to me whenever I call Airbnb support in Sydney. The system asks me to enter the telephone number associated with my Airbnb account followed by the # key...right, that is exactly what your getting, isn't it?
It then tells you that, that phone number is not recognised and asks you to enter the correct phone number, followed once again by the hash key....we still right here aren't we! You are staring at the number in your account settings and it is the number, correct!
You enter exactly the same number, and again the system will tell you to try again. Jennie you must repeat this excercise 4 times and the system will then let you proceed to the help options.
I know this sounds stupid but Jennie, that is just the way it is. This whole platform has me seriously concerned to the point where I am going to snooze my listing until some sort of reliable expertise returns to sort out this entire mess that the Airbnb program has become! .....cheers....Rob