I am in a dilemma as to whether to leave a bad review for recent guests. I do want to be honest so future hosts are aware but I also don’t want to discourage future guests if they see this review and think I am being overly picky. There is the potential these guests may return and recommend to their friends. I would accept these guests again as long as I could ensure the house rules were followed next time.
We are new to Airbnb hosting and I realize when we charge a cleaning fee, which is only $15 that we can expect a certain amount of “normal” cleaning to do.
Ms Xx booked our place for her husband and son. Ms Xx and her husband communicated well prior to and during stay. House rules were not observed. It was the husband and son staying so possibly Ms Xx didn’t communicate to her husband the house rules I have on my listing. Ms Xx is also a host herself which made me think she would have made sure they were aware.
After check out we found muddy footprints through out the living room and bedroom’s newly renovated laminate wood floors but looked like they had swept up the majority of the mud. But my house rules ask to remove outdoor footwear while indoors. It wasn’t too difficult to clean as we had to wash floors anyway.
There was a large scuff mark on the bedroom door possibly a suitcase? It definitely was not there prior.
A/C was left on after check out. I have made note to turnoff when exiting apartment in the house rules and also mentioned in a note I left the guests with a complimentary fruit/muffin basket.
The toilet was left quite dirty as well, I won’t go into details and would not mention this in the actual review.
The other areas of the apartment were left clean, dishes were done and put away.
Any suggestions on how to proceed? It wasn’t terrible to clean and I am going to post the house rules so they can be seen on entry to the apartment. I can say in all honesty that my husband still doesn’t always remove his work boots before coming into our place and that’s after 35 years, lol!