Wrong price given to guest

[Ben-and-Alyssia0]

I have noticed that for a few of our recent bookings guests have been charged $10 less per night than the price we have set on Airbnb.

Any idea why this has happened? We certainly haven't changed our pricing.

[Mike-And-Helen0]

@Ben-and-Alyssia0 hi, you have lovely reviews.

Are these bookings for a week or more, maybe its a length of stay discount?

Is the difference the fee airbnb takes from the price?

[Margaret-Jacoba-Asmara0]

For a month each, made for a total of 3 months but paid monthly.

[Margaret-Jacoba-Asmara0]

I had a guest to be Pre-approved but Airbnb quoted a much lower price than already agreed. But I pre-approved it anyway. 

Then the guest asked for a further discount as he was going to book for 3 months. He admitted that he already gt a 45% discount, which was the special offer that should have expired by Aug. 15! Hence the new pricing I agreed on with Airbnb.

I agreed to give a small amount of reduction, as I already pre-approved him..

He booked yesterday, demanding the further discount.

To my surprise, the rate he paid was EVEN LOWER that the Pre-approved rate, which HAD DISAPPEARED, so I couldn't review & screenshoot it!

I'm really disappointed with Airbnb for not sticking to the Pre-approved rate. This has never happened before!

Now the client is dissatisfied with me, and it's not even my fault!

[Margaret-Jacoba-Asmara0]

Can someone from Airbnb explain to me WHY the rate given to a new client is back to the old rate? It's ridiculously so low--you can compare it to the new bookings' rates made in Aug for Sep & Dec, which already used my NEW rate!

Also, the LOWER published rate for this Pre-booked client became EVEN LOWER when he reserved it! And that previous rate HAS DISAPPEARED, a good thing I still have my chats with the client mentioning this!

This has never happened before, the confirmed rate was ALWAYS the same as the Pre-booked one!

I'm really shocked & disappointed!

Thank you

[Jeff158]

@Margaret-Jacoba-Asmara0 we are all hosts on the forum like yourself.

You have a 45% discount for monthly stays and a 20% discount for weekly stays. 

Click the link below for how to alter it:

https://www.airbnb.com/help/article/1233/how-do-i-set-custom-weekly-or-monthly-pricing