abuso y acoso sexual

[Claudia1792]

el host de la casa donde me estoy quedando, el cual también vive aquí me está acosando continuamente con mensajes de móvil. Estoy encerrada en la habitación y no se que hacer porque no puede permitirme pagar otro hospedaje y perder el dinero de este. ¿La comunidad o la empresa airbnb puede hacer algo en estos casos? Necesito urgentemente salir de aquí. 

[Kimberly419]

Claudia, I hope you can read this or translate this page. If you are in danger you need to leave immediately or contact POLICE. 

Here is how to telephone  Airbnb in various countries. 

3. Calling Airbnb's Customer Experience Line

 ***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

Here are the phone numbers for Airbnb.  If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

United States and Canada	+1-415-800-5959 +1-855-424-7262 (toll-free)
Argentina	+54 11 53 52 78 88
Australia	+61 2 8520 3333
Austria	+43 72 08 83 800
Brazil	+55 21 3958-5800
Chile	+56229380777
China	+86 10 5904 5310 400 890 0309 (shared-cost)
Denmark	+45 89 88 20 00
France	+33 1 84 88 40 00
Germany	+49 30 30 80 83 80
Greece	+30 211 1989888
Hong Kong	+852 5808 8888
India	000 800 4405 103 (toll-free)
Ireland	+353 1 697 1831
Israel	+972 3 939 9977
Italy	+39-06-99366533
Japan	+81 3 4580 0999 +81 800 100 1008 (toll-free)
Mexico	+52 55 41 70 43 33
Netherlands	+31 20 52 22 333
New Zealand	+64 4 4880 888
Norway	+47 21 61 16 88
Peru	+51 1 7089777
Poland	+48 22 30 72 000
Portugal	+351 30 880 3888
Puerto Rico	+1 787 919-0880
Russia	+74954658090 88003017104 (toll-free)
South Korea	+82 2 6022 2499 +82 808 220 230 (toll-free)
Spain	+34 91 123 45 67
Sweden	+46 844 68 12 34
Switzerland	+41 43 50 84 900

United Kingdom

+44 203 318 1111

[Claudia1792]

thank you very much for your help. I'm calling right now and see how can i solve that problem. 

Thanks again. 

[Kimberly419]

For the community,  I reported this post to Airbnb via Twitter DM and have asked them to follow up. 

[Lizzie]

Thanks for helping with this @Kimberly419. 🙂

[Lizzie]

Hello @Claudia1792,

My name is Lizzie and I am a Community Manager here in the Community Center.

I'm not sure if you speak English, but I do hope you are ok and safe. Due to the sensitive matter, I have escalated this to our Support Team. Please note to receive immediate assistance, the best option is to contact our support team, from Spain: +34 91 123 45 67 or https://www.airbnb.es/help/contact_us.

Stay safe and hope to speak with you soon.

Lizzie

Translation: 

Hola,

Sentimos mucho lo ocurrido. Vamos a remitir tu caso al departamento correspondiente, ya que entendemos que se trata de un asunto delicado. Si necesitas asistencia inmediata, ponte en contacto con nuestro equipo de ayuda llamando al +34 91 123 45 67 (llamada gratuita) o visita nuestra página de contacto https://www.airbnb.es/help/contact_us.

[Kimberly419]

Thank you Lizzie. 

Airbnb Help on Twitter said they are escalating as well. "Thank you for bringing this to our attention. A member of our specialized team will be looking into this."